Owner involved in the management of the site and the provision of services.
Owner of the Site (“Owner”) is the company Maurizio Corraini s.r.l., with headquarters in 46100 Mantova, Via Ippolito Nievo 7/a, P.IVA 01343560205.
Description of services offered on the site
The Site contains (i) information concerning the activities of the Owner, including events, projects and news; (ii) a section containing the catalogue of books, objects and graphics (“Products”) designed, published or distributed by the Owner, which can be purchased online using the appropriate procedures. Should the User wish to purchase a product on the Site, they will be asked to provide the details necessary to carry out the shipment, consisting of: (i) name and surname, (ii) delivery address, (iii) email address, (iv) telephone number. This data will be processed only to proceed with the shipment and will be stored only for the time needed for this operation.
On the Site, it is possible for the User to subscribe to the newsletter, which contains updates relating to the activities of the Owner through two different methods: (i) at the moment in which the User purchases a product by clicking on the appropriate button, or (ii) entering their email address in the space provided on the homepage.
Confidentiality of personal data
The Privacy Statement is to be considered an integral part of these general conditions.
Trademarks and rights
All of the content on the Site, such as but not limited to text, graphics, trademarks, logos, icons, images, audio clips, databases, source code and software are protected under copyright law n. 633/41, and they are the property of the Owner or their suppliers, who manages them under license. Without the express written consent of the Owner, you may not copy, modify, alter, publish, promote, distribute, sell or transfer any material, database or programming strings on the Site, either in part or in full.
Acceptance for use of the system
By accessing the Site, the User agrees to comply with the following conditions:
a) agree not to reproduce pages and frames on the Site;
b) agree not to exploit the name of the Site and/or the Owner;
c) Agree not to reproduce material or links on this Site for commercial purposes;
In particular, the User agrees not to:
a) send via mail or telematics information present on the Site that may be deemed offensive, defamatory or illegal;
b) use the Site in a way that could cause damage or infringe upon the rights of others;
c) use software and programs that could cause damage to the Site;
d) change, alter or modify the look and feel of the Site or programs.
Links to other web pages
The Site may contain links to sites not managed by the Owner. Such links are provided as a reference. The Owner does not control such websites and is therefore in no way responsible for their content.
obtain information about computers, including their IP address operating system and the type of navigation, for system administration. This is statistical data that only refers to the use and navigation of our website, to obtain information about general internet usage by using a cookie file which is stored on the hard drive of the user's computer. The user may refuse to accept cookies by activation the configuration on their computer.
The Owner reserves the right to change the terms of these General Terms and Conditions, notifying the changes to Users in advance, in order to improve services and products offered. Acceptance of these General Conditions does not imply the conclusion of any contract, agreement, franchising or working relationship between the Owner and the Users.
General conditions for products
These General Conditions of use and agreement are designed to regulate commercial transactions taking place between the Owner and Users. Purchasing any of the products offered implies the acceptance, without any reservations, of each and all of these general conditions of use.
Obligations of the Owner
The products presented on the website comply with Italian law.
Without prejudice to the case of fraud or gross negligence, the Owner shall not be liable for any damage that may result from interference, omission, interruptions, computer viruses, faults or disconnections in the operational functioning of this electronic system or apparatus or in the User's computer equipment, caused by actions external to the Owner, which prevent or delay the provision of services in other electronic systems or the impossibility of providing service or allowing access for reasons not attributable to the Owner due to the User, third parties or in cases of force majeure.
Obligations of the user
The User expressly agrees to allow the delivery of the order by proving a "delivery address" to which the requested product can be delivered during the usual time frame of delivery. The User also expressly acknowledges and accepts that in case of violation of this obligation, the Owner will hold no obligation for the delay or inability to deliver the product requested by the Use, reserving the right to cancel the purchase.
Purchasing the product
The Owner reserves the right at any time to unilaterally change the price of products and services offered through its website. The Owner guarantees the customer that the price indicated at the time of the finalisation of the order cannot be changed later.
In order to make an order, the client must connect to the Site and select the Products that they wish to purchase and proceed to the checkout, fill in the electronic form and follow the instructions provided.
Delivery of the product
Once the purchase is completed, the User will be taken to a confirmation page and will receive an email containing all of the product specifications, along with the order number.
The products will be shipped to the address provided by the User. Shipping charges will be specified and readable. The User acknowledges and agrees that finalising the purchase means consenting that Corraini Edizioni provides their data to the company entrusted with the delivery of the purchased product.
The Owner undertakes to deliver the goods to the User without delay and, at the latest, within thirty days from the date of conclusion of the contract as provided for in article 54, paragraph 1 of the Consumer Code.
Payment and proof of purchase
The accepted forms of payment are credit card, bank transfer or PayPal. Should the TPV indicate the refusal of the card, the purchase order will be automatically cleared and the customer will be informed of any such cancellation. For payments made with foreign cards, it is necessary that the issuing bank respects the Security Protocol of Secure Electronic Commerce (ESC). Payments with cards that do not have the requirement are not accepted.
The communication that the User will receive by email once the purchase has been confirmed is valid as proof of purchase for warranty purposes.
Nevertheless, the User can request an invoice during the purchase process by entering the required data. The Use recognises and expressly agrees that once the purchase process is complete, it is no longer possible to request an invoice.
Withdrawal, refund policy and product availability
Pursuant to art. 64 of the Consumer Code, the User has the right to withdraw from the contract within 14 days after delivery of the goods, on pain of forfeiture.
To exercise the right of withdrawal, the User must inform - within the 14 day period following the receipt of the goods - the Owner using the contact information indicated in the present General Conditions, of their decision to withdraw from this agreement by means of an explicit declaration which must be sent by registered mail, email or fax.
If the User withdraws from the present contract, the Owner will refund any payments that the User has made, including delivery costs (except for additional costs arising from the User's choice of a delivery other than the standard delivery offered by the Owner), without undue delay and in any event, no later than 30 days from the day on which the Owner has been informed of the decision to terminate this contract. The refund will be made using the same means of payment used by the User for the initial transaction, unless the User has expressly agreed otherwise. In any case, the Owner ensures that the User will not have to incur any fees as a result of this refund. The User expressly acknowledges and agrees that the integrity of the item to be returned in an essential condition for exercising the right of withdrawal.
Should the User exercise their right of withdrawal, they are required to indicate in their communication with which they exercise their right that it is their intention to return the product to the Owner if they require a refund. In any case, the Owner shall bear the costs of return the product.
Should the client detect a problem upon delivery of the product (damaged packaging, missing or damaged products), they should note it in writing on the courier's delivery receipt and contact the Owner by phone or email within 24 hours. There will be no refund given for a damaged or missing product if the Owner is not informed in due time.
Furthermore, under no circumstances are custom made or personalised goods eligible for a refund.
Pursuant to articles 130 et seq. of the Consumer Code, the Owner is responsible for any defect that exists at the time of delivery of the product, provided that the defect becomes apparent within two years of delivery.
Within that deadline, the User has the right to apply for the restoration to conformity of the product, or have an appropriate reduction in the price, or the cancellation of the contract. The complaint of non-conformity of the product must be received within two years following the delivery of the product.